Customer Testimonials
WOMEN BEWARE! Do NOT buy a car from this dealership! I went to Mazda racine on November 22nd to test drive a Mazda3. After the test drive the sales rep (LT) showed me the price of the car with an added on $4,000 warranty that was completely unnecessary. The Mazda was priced as $26,425 online but when he showed me the price it was over $30,000!!! Talk about preying on a women!!! He never gave me a complete price break down for the car. He then test drove my Kia because I was planning on trading it in. After the test drive he ...
MIKE WENT ABOVE AND BEYOND FOR ME AND I CANT THANK HIM ENOUGH! You have definitely gained a life long costumer Mike.
Michael my sales rep was extremely helpful, knowledgeable, amd easy to communicate with. I had a bit of a complicated situation and the Boucher group and Michael were the best! Can't recommend more highly.
Have a Kia telluride …. Scheduled an oil change …. Went to frank Boucher Kia since I have a Kia ! After 20 minute wait they say you’re at wrong dealership go to Boucher Mazda ! I don’t have a Mazda go there anyway ! Off I go … get there and wait … talk to service rep gave me my options I choose one and a wash was included ! Asked rep please make sure it gets washed ! No problem she says ….. waiting I ask about the maintenance history on my car and the app …. Rep didn’t know but would find out ….. hour later car ...
Managers and financial people were dishonest All the way. I did all the work to get the car We need, it was a lot to get the price, terms and fees to line up. Every attempt you can imagine to get the price higher by thousands was made by these people. With the four week of shopping and learning We did, helped some but they still have their ways. Love the Mazda, Hate the buying experience.
Rick Mokry the sales associate did an excellent job helping us find the vehicle we wanted! He was very knowledgeable about the vehicles and was very helpful through the process!
Drove almost a 100 miles to buy 2 cars and my daughter bought an SUV all in the last few months. Chad Mulholland is a great manager and introduced me to Almer Croox to be my salesman. Both of these guys made it not only an easy transaction but enjoyable. It was actually fun buying cars from these gentlemen. I'm sure I will be back to purchase cars again.
Definitely recommend Boucher Mazda in Racine. I went to several dealerships in the area and they were the best. They had more options on the lot for the new car I was interested in – I didn’t have to order what I wanted – than other places. Also the salesman, Almer Croox, was great. He was very nice and didn’t pressure me while I was there. I got a great car from them, a place and process you should absolutely give a try.
Worst experience ever! Ordered the car from Japan with extra add-ons. The car arrived with none of the add-ons. I have already received the statement for my first car payment, but have not yet received all the add ons that I ordered. I call on a regular basis to see if they have come in, get blown off by their parts department. Sales staff say they will look into it and get back to me. all I hear is crickets. Now when I call to check on the status all I ever get is voicemail, never a live person. Amazing ...
Friendly, knowledgeable, and they work to make sure that you leave in a new car with the best deal possible.
Kelly was amazing from beginning till delivery! Process was seamless and fast. Explained vehicle in detail
Have purchased several cars from Boucher dealerships. Latest one was 2023 CX5. Noah was very helpful and courteous. Low pressure from both Sales and Finance.
Sarah was our sales person, and I give her a lot of credit for putting up with my husband’s ridiculous lowballing. She is knowledgeable, friendly, patient and has a great sense of humor. Sarah went the extra mile with us to make sure we felt confident and satisfied with the purchase of our brand new Mazda CX-5! I love it! Thanks Sarah:)
We had a wonderful salesperson named Sarah when we went to the dealership! She was knowledgeable and very helpful! The finance part was tedious! We are very happy with our Mazda CX-5!
My daughter tried to buy a car at this dealership. They declined to take her check. The salesperson and the finance person said that it was because she was so young. Then they asked me if I had my checkbook. It was a clear case of age discrimination. I would never buy from this dealership.
Nick was patient and very helpful in our decision. Answered all our questions. Love my Mazda CX5 ! Would suggest anyone looking for a new vehicle, Nick is the guy!
John and George were amazing to work with! Fantastic customer service and made the car buying process seamless. Thank you to you both for making it a great experience!
Very happy with my Mazda CX5 Grand Touring Reserve purchase! Sarah Turner was great before and after the sale! She made the process quick and simple and had everything ready before I even arrived.
Always a pleasure working with Scott Westbrook at Boucher Mazda in Racine! We love our new Mazda 5X! Thank you for making it so easy!
Great customer service with a minimum of the car buying dance that makes car shopping so unpleasant for most. Car I was interested in was available and ready when I arrived for a test drive. The paperwork for the final purchase- I did not finance- was completed in less time than it took me to drink a cup of coffee. I was very impressed.
Things are different this year for sure, but our car buying experience was great. After shopping around by phone, I worked with Scott Westbrook who gave me the best price. He was very responsive and helpful. The website is great too. Car details and even the window sticker are all available on their web site. The actual sale was very efficient and took advantage of technology to streamline the process. I'm sure you can get copies of all the paperwork but I left with just a thumb drive! I love my new CX-30!
We drive down from Appleton looking to purchase one of two vehicles we found on the website. Both vehicles were warmed up and ready to test drive. John Huey was very polite and easy to work with. No pressure tactyat all. The entire experience was great. We drove home in a vehicle we love at a price we felt good about.
My first experience with Madza and we bought a CX-5 and love it. The sales experience was easy, did not feel pressure from our salesman John Huey. Will definitely recommend him and will use again when ready to purchase again.
2nd CX5 purchase from Lee McGee. We will always contact Lee when buying a Mazda. He is easy to work with (not pushy at all), answers your questions, and has always given us a fair deal!
Nick was great! Answered all my questions and was very patient with me over the last few months while I made my decision. I would highly recommend Nick and Boucher Mazda to anyone I know.
My car got serviced today. I had an awesome experience from the time I dropped off the car to the time I picked it up!
Darrell Adkisson was our sales person. He was very attentive and patient, not pushy. Very knowledgeable about Mazda and the model we were interested in. Had a couple follow up items to coordinate, and he was very on top of them even though the big purchase was over. Highly recommend.
One. One star only. First visit to Boucher Mazda for service with our 2016 Mazda CX3 for oil change and tire rotation at the end of 2017. Seemed like nice folks and probably are. However, without asking, Boucher took it upon themselves to add and charge me for Full Synthetic Oil. With tire rotation and oil change the bill totaled over $80. Shame on you Boucher. Lesson learned, won't be going back. However, after having just left the dealer and only a couple miles away I started smelling burning oil. I thought it was the Caviler in front me but then she ...
I would not recommend taking a vehicle to this dealership unless you have a warranty on your vehicle. My Mazda's bluetooth stopped working and I took it in to get looked at. When I arrived there was a $150 fee to diagnose the issue that would be charged if I didn't go with the repair. When I asked about this over the phone they didn't mention it. After they looked at my car they said it would be around $600 to fix the problem and that they would need to order a part for it. I asked them if ...
Team was great to work with, very transparent about the pricing, options and the process. Made you feel comfortable throughout. Would recommend to others and I will be going there again in the future.
Sarah Turner got me a deal of a lifetime. I left there with a smile on my face. Sarah even programmed my radio for me.
I went into the dealership knowing exactly what I wanted and what I wanted to pay. They got it done! Very happy with my experience and absolutely love my mazda cx-5. I'd recommend Tina to anyone.
After owning a Mazda for 12 years and loving it,it was time to get a new car. Since there is so much available on the internet I researched cars and narrowed it down to three that I felt I should test drive. Instantly I fell in love with the cx-5 Mazda. I was so fortunate to be able to deal with Scott Westbrook from Boucher Mazda of Racine who definitely was a true example of going the extra mile for a customer. It's so obvious he loves Mazdas and his job that it was just natural for him to ...
Worst dealership ever, never buy from these guys i almost did and i'm sure glad i didn't, Mitch is the worst saleman ever, didn't want to go down on price not even accepting offers at all, then nearly sold me the car without mention that the bottom of the car was full of rust to the point that i felt like the frame was going to dismantle itself literally! These guys are a scam AVOID!!
I hadn't had the opportunity to buy a new car since 1999--we tend to keep cars until they have served us for many years. I traded in two old well-worn Mazdas for a new 2015 mazda3 Sport. Tim, my sales person, was helpful in giving advice as well as taking care of the details involved in transferring titles, license plates, insurance, reviewing options. He showed me how to use the features of the car and accompanied me on a rest drive. I felt comfortable with my new vehicle immediately and am enjoying the security of having a car that is ...
This is my first Mazda after being a Toyota owner for 17 years. I fell in love with the Mazda 6. I worked with Tim Nyquist and he is the BEST salesperson I have ever worked with. He asked what was important to me, the must have's and was just a delightful person to deal with. I wanted the snowflake white mica with a sunroof and they worked hard to find it for me. Tim kept in contact with me during the search and they found exactly what I wanted in a few days. The dealership was very friendly and welcomed ...
We are a Mazda family (3-out our last 4 cars have been Mazdas). I have never had so much fun purchasing a car. I shopped all the other brands then came to my favorite car brand and once again I had to go with the Mazda. Thanks to Cameron Tomasek, who happened to be wandering around when I first came to Boucher Mazda, it was a fun experience.
The entire car buying experience lasted about 2 hours at the dealership before I was out the door and driving home. I did my research beforehand so I knew I wanted a new Mazda 6 and what I felt was a fair price. I looked at the dealer's website and spoke with Suzanne and Liza to check availability, etc. After doing some more internet research on prices and reviews, I spoke to Cameron Tomasek on the phone for a few minutes describing what I wanted. He was extremely courteous and he LISTENED to what I actually wanted. Nothing changed when I ...
I had a great experience buying a brand new CX-5 from Lee McGee and Keith Zylka at Boucher Mazda! I live in Milwaukee but I'm so glad I made the drive to Racine. I haven't purchased a car in 15 years and they were able to get me into the car I wanted and made the process easy and enjoyable! Thanks so much to both of them and all the staff! Zoom Zoom! Joan B. New Berlin
Had 3 poor dealership experiences before landing at Frank Boucher in Racine where I walked away with a vehicle in less than 48 hours from time of first contact. They listened to my needs, criteria and actually seemed genuinely willing to meet them and close the deal, a deal that benefitted me. Thank you Tim N. for your patience and diligence. I drove 25 mi to this location when there were other dealerships closer. The only reason I didn't give it 5 stars was because the website pricing was a bit misleading. While typical to include certain incentives in the "internet price&...
Just bought a new Mazda CX-5 from Scott Westbrook at this dealership. I live in Milwaukee with dealers as close as 3 miles and yet I drove over 40 minutes away because of Scott. The sales people at my local dealerships were terrible. Scott was spot on from the moment he got my first email. Little did he know how much of a pain I would be to deal with. Scott went above and beyond in his communication and service for me, everyone at this dealership was great to work with. Car buying is very stressful. Yet the experience I got here ...
AWESOME !!!! I LOVE my new Mazda 3; it is fun to drive and handles well. I especially want to thank those who helped me lease this vehicle: I especially want to thank Fran D'Amato who was especially helpful in my obtaining this vehicle. Also, Steven Minniear who helped me deicde which vehicle to get. Trust me, it was a difficult decision, and Suzanne Elliott for responding so promtly to my internet inquiry. My experience was so stress free and enjoyable that when this lease is up, you will see me again for another new Mazda. The most stressfull part was ...
Had a very good overall experience at Boucher Imports. Having done my research and nailing down the car I wanted, I contacted several area dealerships about pricing and availability. My sales consultant Ryan was very friendly, professional and quickly responded to my questions. He quoted me a great price on a new 2013 Mazda 3 and in addition was able to offer a cash rebate incentive. He worked with me to get the paperwork and financing information organized ahead of time. This streamlined the buying process allowing me Zoom-Zoom out with my new car in just a few hours. Had one small ...
Best dealership I've ever worked with!! There was none of the "sales pressure" you experience at some places - salespeople were fabulous, fair and fun!
Found my dream Miata online, flew out from WY to pick it up. From the moment I was picked up at the airport, introduced to everyone at the dealership, test drove it, shown how to use everything, prepping the car to signing the paperwork, I was treated with utmost respect and friendliness. Everyone was genuinely pleased that I was there and had chosen them for my purchase. There was never any pressure to buy and I even received a few phone calls with financing options to save me the most money. Very highly recommend Boucher for your next auto. Thanks ...
Everyone was compassionate about my accident and my emotional reactions to losing my 2006 Mazda 5. They worked their hardest to please me with examples of both used and new Mazda 5's. Everyone, even those not personally involved with the sale, was kind and helpful to me, my sister and my friend.
Great experience all througout! The salesman David was so very nice to me and explained everything in detail. He made the whole experience so much more enjoyable than the normal dealership experience! Mike in the finance department was so patient with me and a lot of fun to deal with. He was very friendly and even took the time to keep my daughter entertained while I was signing the paper work! I have never had that kind of experience when buying a car before so that was refreshing. I will be back!
I saw a vehicle I was interested in on craigslist (Mazda Protege) and really only wanted to test drive the vehicle to see what they were like. As soon as I walked in I was greeted by Tim Joost. I was quickly able to test drive the vehicle. I was unsure of the vehicle and Tim suggested another vehicle (Hyundai Elantra) which was actually the vehicle on the top of my list but I didn't realize there was one on the lot. It was out of my price range (the Mazda was not). I decided I was going to ...
Customer service at this dealership is priority number 1, from the GM down to the Finance Manager to the Sales person and service technicians. We purchased our first vehicle from this dealer 18 months ago and did not hesitate to return for a second vehicle this past weekend. Exceptional experience. Pricing was great, the entire process from negotiating the final price to signing the paperwork and delivering the vehicle went very smoothly. Staff seemed genuinely nice and concerned that we were happy with the process and the purchase. I highly recommend this dealer. Dan Franklin, WI