Customer Testimonials

It was a great experience working with LT and the gentleman that worked on financing. They listened, were very respectful and courteous. Even with challenges, they found a way to help my son get into a car. Thank you both so much…the company should be proud to have you guys apart of the team!

Mazda boucher has a delightful team and Bryan Villalobos was a wonderful salesman, made the whole process quick and stress free. I would recommend sending my mom, grandma, brothers, sisters, cousins, friends, my cousins friends and neighbors all to buy a car from him. I have bought a plethora of vehicles and never had a better experience than I did with Bryan.

Great staff… Ethan was very easy to work with

The team at Boucher Mazda is exceptional all around! They are incredibly helpful, and they truly care about you as a person and not just a customer. Thanks especially to Alyssa for a wonderful car-buying experience!

I recently purchased the 2027 Telluride - Hybrid. Alyssa was awesome start to finish. I inquired online and she reached out right away - I was exploring options - and she was so patient. Love the car, love the service, and love the dealership!

Greg at Mazda of Racine was great! He helped me through the process of buying my car and was very kind!

I had an absolutely wonderful experience buying my new VW at Boucher. I got a great deal and felt no high-pressure shenanigans. Everyone at the dealership was friendly, helpful, and fun (it was Halloween and we were all dressed up). Megan, the main salesperson, and Noah, the sales manager were accommodating and fair. I came from out of town because the deal was so good, and Megan and Noah bent over backwards to make sure all my needs were met. I love my car and have only fantastic memories of the car buying experience. I have bought many cars in ... Read More

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Google - Nov 3, 2026

I had an absolutely wonderful experience buying my new VW at Boucher. I got a great deal and felt no high-pressure shenanigans. Everyone at the dealership was friendly, helpful, and fun (it was Halloween and we were all dressed up). Megan, the main salesperson, and Noah, the sales manager were accommodating and fair. I came from out of town because the deal was so good, and Megan and Noah bent over backwards to make sure all my needs were met. I love my car and have only fantastic memories of the car buying experience. I have bought many cars in the past, and this was by far the best. I recommend this dealership without hesitation.

Had a fantastic experience with the dealership and especially our guy, Brian. He was attentive, friendly, and responsive. Highly recommend!

Worked with Ethan to order a Mazda3 and the service with Ethan and Brandon was fantastic. Ethan knew the answers to almost all of my questions and quickly got me the answer if he didn't know off the top of his head. I would definitely recommend Ethan to anyone looking to buy or order a new Mazda.

Had a very positive experience at Boucher Mazda recently as my wife and I purchased a CX-5 from Mr. Bryan Villalobos. Bryan was very patient throughout the process and is very knowledgeable of the vehicles that we were considering. He knew the differences between each vehicle, the bells/whistles, performance, etc. If you're trying to make a decision and thinking about a Mazda (quality cars), Bryan would be your guy! The rest of the team was very nice and congratulatory of our new purchase.

The service was excellent, the efficiency was high, and the discounts were very generous. In addition, referring a friend to buy a car also resulted in a big gift.

Absolutely terrific experience buying a CX-30. Bryan Villalobos, and Brandon Russo were very knowledgeable, helpful, and worked with us to make the expurchase of our car as easy and enjoyable as possible.

Brian was extremely thorough,and patient with explaining everything to me.He made it seem fun and easy!He was so easy to work.Everyone there made it a great experience.

Very helpful with the details

Went lto frank boucher to price match with another dealer. They were at least $1,000 dollars higher. Told them Straight out, the price they gave me on veh was a RIPOFF. Im a senior citizen, perhaps they feel they can get away with taking seniors money. I consider frank boucher, a skip it dealer… Skip Them and go to a real dealer that gives fair deals. Follow up , when talking with friends, the bad i saw at this dealer , was re enforced, i didnt have a misread on avoiding this dealer, a skip it dealer for sure.

Great selection and people to work with Troy was wonderful to work with and very knowledgeable about the products. Also us food and beverages going beyond what we experienced in the past at other dealerships. Thank you Troy

Fast, thorough, and very professional. They explained the entire process clearly and made sure we understood everything. I would definitely purchase my next vehicle from them, knowing that I’m getting the best deal possible. Most importantly, they made me and my family feel very welcome throughout the entire experience. Everyone was friendly, helpful, and pleasant to work with. It was truly a great car-buying experience, and I would highly recommend them to anyone looking for a vehicle

Great experience. First time buying a car, Brian was very helpful and made the process very smooth. Would definitely recommend!

I found the vehicle I was looking for online. I decided to take a look at the dealership. I was greeted at the door by Lee McGee and he was very helpful in determining if the vehicle was still available. It was. He let me take it for a test ride, and I knew it was exactly what I was looking for. He and the team at Boucher walked me through the purchasing process. I got a good price on my trade-in. I am now the proud owner of my CX30 and couldn’t be happier. Thanks Boucher!

We had a great experience at Frank Boucher Mazda of Racine. We originally drove about an hour to Racine to look at a vehicle at a different dealership and, after a not-so-great experience there, ended up visiting a couple of other dealerships in the area. We eventually made our way to Frank Boucher Mazda and the experience was completely different from the start. Brian H. was great to work with… super friendly, helpful and patient with us, especially considering we changed our minds on the vehicle AND the color more than once. 😬 Even though we found similar vehicles closer to ... Read More

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Google - Aug 25, 2026

We had a great experience at Frank Boucher Mazda of Racine. We originally drove about an hour to Racine to look at a vehicle at a different dealership and, after a not-so-great experience there, ended up visiting a couple of other dealerships in the area. We eventually made our way to Frank Boucher Mazda and the experience was completely different from the start. Brian H. was great to work with… super friendly, helpful and patient with us, especially considering we changed our minds on the vehicle AND the color more than once. 😬 Even though we found similar vehicles closer to home, we ended up going back to Racine because we really liked the vibe there. We never felt pressured or like anyone was trying to push us into a decision we didn’t want to make (or weren’t ready to make). We also worked with Hani and Maria, who helped us through all of the negotiating and paperwork. Even that was pretty painless. They were up front and clear about what we were paying for and our options. Everyone was easy to work with and we actually had quite a few laughs along the way. Overall, after spending way too much time at dealerships lately, this was one of the few that actually made car shopping feel more fun than like a hassle/battle. We ended up with a great vehicle (our 2nd Mazda!), felt good about the deal and the whole buying process. Would definitely recommend Brian H. and everyone at Frank Boucher Mazda of Racine!🚗

I had a great experience at Boucher Mazda. The service was excellent from start to finish, and I really appreciated how patient and helpful everyone was throughout the process. What I liked most was that I never felt pressured into buying anything. They took the time to understand what I was looking for and did their best to accommodate my preferences and needs rather than trying to push unnecessary options on me. I also had to change my appointment time a few times at the last minute, and they were always very flexible and quick to accommodate the changes. Communication ... Read More

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Google - Aug 23, 2026

I had a great experience at Boucher Mazda. The service was excellent from start to finish, and I really appreciated how patient and helpful everyone was throughout the process. What I liked most was that I never felt pressured into buying anything. They took the time to understand what I was looking for and did their best to accommodate my preferences and needs rather than trying to push unnecessary options on me. I also had to change my appointment time a few times at the last minute, and they were always very flexible and quick to accommodate the changes. Communication was clear and responsive, which made the whole process much less stressful. Overall, I’m very happy with my new vehicle and with the experience I had at Boucher. I would definitely recommend them to anyone looking for a straightforward, comfortable, and customer-focused car-buying experience.

Had the pleasure of partnering with Greg Angotti on purchasing a new Mazda CX 90. Greg and the team at Frank Boucher Mazda of Racine were very professional and knowledgeable, and we enjoyed the entire process. Thank you for everything!

Had an exceptional experience working with Frank Boucher Mazda of Racine. In particular, Sawyer and Hani made the process straightforward and seamless. Brandon, the finance manager, was very thorough at the time of signing. Great experience from start to finish.

First time car buyer experience, a very nervous and exciting time, multiple different sales people all helpful, great communication, you get the sense they want you to buy the car you want, and to want the car you decide to buy. Would recommend to first or seasoned buyers.

First let me start saying that I absolutely hate car shopping but Bryan was the best! He made my car shopping experience wonderful. I felt welcomed and it was an easy process to get into my dream car. I recommend Bryan to anyone that is looking into buying a car.

Great experience with everyone at the Racine Mazda location. They were fantastic. Listened to needs. Didn’t pressure. And made everything simple and smooth. Thank you!

I personally had a great experience with salesman Thomas! He was very helpful in answering all questions, very patient, calm, and kind. Would recommend!

Wonderful people

Awesome service!!

Great experience, everyone I talked with were very helpful to help me trade my car in and leave with a new car. I definitely recommend going to Brian Halfaday he made everything as quick and easy as possible.

experience is made pleasant by knowledgeable, friendly staff!

If buying a car usually feels like getting a root canal while doing your taxes, you clearly haven’t been to Frank Boucher Mazda. We just picked up another vehicle, and honestly, this place has ruined all other dealerships for us (in the best way possible). First off, huge shoutout to our salesperson, Bryan V. The man is a legend, super professional, hyper detailed, and his follow up and customer service are unmatched. He made the whole process so seamless we kept waiting for the catch. (Spoiler: there wasn't one!) Then came the finance office, dun dun dun... Except ... Read More

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Google - Aug 1, 2026

If buying a car usually feels like getting a root canal while doing your taxes, you clearly haven’t been to Frank Boucher Mazda. We just picked up another vehicle, and honestly, this place has ruined all other dealerships for us (in the best way possible). First off, huge shoutout to our salesperson, Bryan V. The man is a legend, super professional, hyper detailed, and his follow up and customer service are unmatched. He made the whole process so seamless we kept waiting for the catch. (Spoiler: there wasn't one!) Then came the finance office, dun dun dun... Except instead of a scary boss fight, we got Brandon. Brandon was absolute perfection, taking incredible care of us and making sure we locked in fantastic financing without any stress. Now, let’s talk about why we keep coming back to buy our cars here: The Service Department. Chris Miller (the Service Manager) is a absolute gem. Super professional, genuinely cares about his customers, and keeps everything running smoother than a fresh oil change. And can we talk about Candy and Annika at the front desk? They are absolute sunshine! Their top-notch customer service makes dropping your car off for maintenance feel less like an errand and more like visiting old friends. If you want a great car, zero headaches, and a team of actual superheroes handling your buying and servicing experience, go to Frank Boucher Mazda. 10/10, will definitely keep coming back!

I started coming to Frank Boucher Mazda in 2018 when the Mazda dealer near my home at the time closed. I've been very happy with this decision, and especially recently with the purchase of a new 2026 CX-5! I can't say enough great things about the staff there, with special thanks to Alyssa, who is an extraordinary salesperson. She's intelligent, patient and thoughtful. I'm loving my new Mazda and looking forward to continuing my association with Frank Boucher Mazda for years to come.

I purchased a 2026 Mazda CX-50 today. Yesterday I went to Boucher Mazda and was greeted by Ethan Bradford. We went to his desk and had great conversation about me and my desires in a vehicle. We talked about what I’m planning to use the vehicle for as well as well as how much I drive. It was a great conversation to break the ice and he was very respectful and not pushy at all. After talking, he went and got the CX-50 that I was interested in and he went over it with me before we went on a ... Read More

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Google - Jul 31, 2026

I purchased a 2026 Mazda CX-50 today. Yesterday I went to Boucher Mazda and was greeted by Ethan Bradford. We went to his desk and had great conversation about me and my desires in a vehicle. We talked about what I’m planning to use the vehicle for as well as well as how much I drive. It was a great conversation to break the ice and he was very respectful and not pushy at all. After talking, he went and got the CX-50 that I was interested in and he went over it with me before we went on a test drive. This was all being done with Ethan knowing that I wasn’t purchasing it yesterday. I was going to test drive a CRV also before making my decision. When we got back, we sat down and went over some numbers that were very impressive. I then left and went to test drive the CRV. Today I messaged Ethan and asked him if it would be ok to take another test drive with my son. He responded quickly and there was no problem. When we got there, the vehicle was parked right by the door ready to test drive. Ethan again greeted us in the parking lot and did an overview of the vehicle to my son. Then we went on a nice test drive with Ethan and he some of the details to us. When we got back he asked if there was anything he could do to put me in that CX-50 without being pressured at all. After talking with my son, I told him what I would like. He talked to management and it was ok’d and I approved the deal. Ethan got the paperwork started and all of that was done with respect from the staff at Boucher Mazda. After the paperwork was done, Ethan again took the time to really explain the whole inside of the vehicle because there is so much to learn. I really have to say Ethan was awesome to work with in making this purchase and definitely recommend him if you’re looking for a vehicle. Thanks again Ethan!

I had the opportunity to work with Bryan Villalobos on purchasing my new CX-5! He was incredibly kind and professional, and he was very thorough in answering any questions I had about the new car. I was quite anxious during this whole process, but Bryan helped ease my worries and narrow down the vehicle that I wanted. Aside from Bryan’s brilliant performance and stellar attitude, the rest of the dealership was super professional! All of the staff, including the sales and finance managers, went above and beyond to make me feel comfortable about my purchase during the entire process. ... Read More

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Google - Jul 26, 2026

I had the opportunity to work with Bryan Villalobos on purchasing my new CX-5! He was incredibly kind and professional, and he was very thorough in answering any questions I had about the new car. I was quite anxious during this whole process, but Bryan helped ease my worries and narrow down the vehicle that I wanted. Aside from Bryan’s brilliant performance and stellar attitude, the rest of the dealership was super professional! All of the staff, including the sales and finance managers, went above and beyond to make me feel comfortable about my purchase during the entire process. Overall, 10/10 performance from Bryan and the rest of the staff at Frank Boucher Mazda in Racine!! Definitely would recommend this dealership to anyone in the area looking to buy a Mazda!! ⭐️⭐️⭐️⭐️⭐️

We can not say enough about our experience with Boucher Mazda of Racine! The sales team went above our expectations. Answering questions. Just spending much time helping through the whole process. Especially felt no pressure, with a very calming and welcoming atmosphere. We highly recommend Boucher Mazda of Racine. And especially a shout out to Bryan Villalobos. What a great guy.

Great Service! GM awesome! Salesman Thomas A+! Dealership beautiful! Finance did great! Love my new car! Thanks to All!

Mr. Latavious Thomas and Mr. Brandon Russo, were extremely helpful and made the car buying experience as smooth as possible. I am very satisfied with my new car and the dealership as a whole.

Very nice store and people. Staff is very knowledgeable and helpful. Bryan V., Sawyer, Alyssa, and E. Bradford were great. Thank you!

Very accommodating pleasant people very helpful

Had the pleasure of dealing with janea she was very nice and I left highly satisfied in my brand new mazda

I hate the car buying process. I hate dealerships in general, hate the hassle, hate the sale tactics, hate sitting in dealerships for hours at a time, hate all of it. It is why I rarely buy new vehicles because I dislike the process so much. But, we all need a new vehicle sometimes. We went in to actually look at a used car. We met Bryan, he was helpful, not pushy. He was very knowledgeable about the vehicles, answered our questions, no BS. We ended up going with a new car. We sat at Bryan's desk for maybe 45 ... Read More

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Google - Jul 15, 2026

I hate the car buying process. I hate dealerships in general, hate the hassle, hate the sale tactics, hate sitting in dealerships for hours at a time, hate all of it. It is why I rarely buy new vehicles because I dislike the process so much. But, we all need a new vehicle sometimes. We went in to actually look at a used car. We met Bryan, he was helpful, not pushy. He was very knowledgeable about the vehicles, answered our questions, no BS. We ended up going with a new car. We sat at Bryan's desk for maybe 45 minutes to go through the initial process. We were bringing our own financing which we needed to arrange. We planned to return in a couple of days to do the deal. We showed up a couple of days later, our car sat out front all ready to go. We signed a few documents that were ready to go, exchanged the check, got the keys, did a quick walk through on some basics and were out the door - whole process took about 30 minutes. Quick and painless. Dealerships are dealership but I appreciated the ease and brevity of the transaction. I really appreciated Bryan, he did a great job of being helpful without being a pain in the butt...... Thanks Bryan.

My experience was great. I would like to give a shout out to Alyssa Schramm. Alyssa was very patient and informative. I feel she was very helpful and attentive to my concerns. She is also being helpful in getting me acquainted with my new ride.

Alyssa was our sales woman for the purchase of our Mazda CX-90. She has a bubbly personality and was pleasant to work with. The whole process took several hours from start to finish and multiple trips. Gabriel the finance manager was great to work with he was quick and efficient. Hani the general manager was pleasant as well.

Alyssa S was absolutely amazing! She is very attentive and personable. I did not feel pressured or rushed in my decision making. She was very helpful and answered all of the questions that I had.

Long story short. Go elsewhere & save a few thousand. I recently moved to the area & called for advice about a cracked cylinder head. This is a known issue (has a Technical Service Bulletin) for certain years of the CX5 & I was wondering what my best options were moving forward. This location happened to be the first place I called & I talked to a woman in the service department. She said because I have 135k miles on my 2019 that it would be out of warranty & there was nothing extra they could do for me. I of ... Read More

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Google - May 27, 2026

Long story short. Go elsewhere & save a few thousand. I recently moved to the area & called for advice about a cracked cylinder head. This is a known issue (has a Technical Service Bulletin) for certain years of the CX5 & I was wondering what my best options were moving forward. This location happened to be the first place I called & I talked to a woman in the service department. She said because I have 135k miles on my 2019 that it would be out of warranty & there was nothing extra they could do for me. I of course knew it would be out of warranty & I asked if there was anything we could submit to Mazda to request for them to pay for part of the service. I had been looking in different Mazda groups & many people reportedly got Mazda to pay for some or all of this issue since this is a known issue. The woman in the service department told me no there is nothing they could submit to Mazda. I called around to other dealerships & was told of course they could file something with Mazda & it's called a "goodwill repair". I'm so glad I called around to other places because instead of paying just over $5k I only had to pay half of that. I asked a couple of places why Boucher would tell me no and they all said they probably just didnt want to do the paperwork and take the time to do it when they dont get anything out of it. Which is shocking because I would have been a regular customer. I cant ever trust a Boucher now & I will gladly drive to Russ Darrow in Greenfield for my car repair.

I bought a Mazda cx5 and when I went to pick it up I found out I was charged a higher interest rate and when I questioned it he said it was because I had a low credit score and I said that I told them that I was already pre approved from my credit union and he could have called me and I could have fixed that so I went to my credit union and they told me my credit score was just fine but the car was high risk because i paid more than what it was worth ... Read More

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Google - Apr 21, 2026

I bought a Mazda cx5 and when I went to pick it up I found out I was charged a higher interest rate and when I questioned it he said it was because I had a low credit score and I said that I told them that I was already pre approved from my credit union and he could have called me and I could have fixed that so I went to my credit union and they told me my credit score was just fine but the car was high risk because i paid more than what it was worth and I didn’t even get a warranty and now I know why within a month the brakes were grinding and this week I went to turn on my air conditioner and that doesn’t work so I called to let them know how disappointed I was and was told somebody would call me back crickets after all they got my money and I couldn’t be more disappointed fool me once but never again it was one of the most expensive lesson in my life and the biggest slap in the face is when they said I should have bought the extended warranty are you kidding me give you even more money than the car was worth just horrible customer service I’m sure they laughed all the way to the bank easy target a old woman who just lost her husband totally taken advantage of shame on you

Worked with the rep Alyssa to get a new CX-5. She was great to work with and very responsive. I also appreciated the manager Hani's welcoming personality. Finance was....finance. Every car buying experience I've done, the finance guys seem to always follow the same script. If you are familiar with that, you should know exactly what to expect. I would definitely recommend this dealership.

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I recently bought a car from Mazda with the help of Alyssa, and I had a great experience from start to finish. Everyone on the team was super helpful, and even when a couple of issues came up, they made sure everything was taken care of quickly and professionally. Alyssa was fantastic—personable, attentive, and genuinely great to work with. I would definitely recommend her to anyone looking for a new car!

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The overall experience was quite pleasant. The saleswoman Alyssa was helpful and made sure we had our questions answered. She was persistent, but in pleasant and good cadence. There was a communication issue on the financing terms, but I don’t blame anyone. We could have done better and they could have done better, but overall not a real concern. The sales manager made sure to personally apologize and made it right. If someone were to ask me if I would recommend Mazda Racine, I would not hesitate to say yes. Everyone including the finance guy was very pleasant to ... Read More

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DealerRater - Nov 20, 2025

The overall experience was quite pleasant. The saleswoman Alyssa was helpful and made sure we had our questions answered. She was persistent, but in pleasant and good cadence. There was a communication issue on the financing terms, but I don’t blame anyone. We could have done better and they could have done better, but overall not a real concern. The sales manager made sure to personally apologize and made it right. If someone were to ask me if I would recommend Mazda Racine, I would not hesitate to say yes. Everyone including the finance guy was very pleasant to deal with. Very pleased.

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Called 3 times to schedule service, no one took my call, poor customer service!

All employees very nice and helpful. Transaction was a positive experience. Only hiccup was I felt I should have received more for my trade-in. After spending $1,300.00 for bodywork and having the rear bumper straightened, plus another $100.00 for required parts, the $1,000.00 I received for my trade-in was a wash and then some.

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The vehicle is bought was great, but essentially got ghosted afterwards. Nothing critically went wrong but could not get a call back about some paperwork despite calling several times and getting assurances of call backs from multiple different people including the assistant manager. Can't imagine getting this treatment if there was an important issue. At the very least the car WAS nice but not impressed at all with the after purchase communication. Would not recommend this dealership as they will care much less about you after getting your money.

We recently purchased our second vehicle from Boucher Mazda. We have been very pleased with the Sales and Service Departments. LT was our sales pro this time around. He is a very personable guy, knows his products, is professional and courteous. The finance guys were also good to work with. At no time did we feel pressured or bullied.

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Dont trust Boucher for service. I brought my Mazda 3 here due to a traction control issue. After scanning it myself I was mostly sure it was a wheel speed sensor, but it was winter and I didnt want to do the job outside. I took it here and they instead told me it was the ABS module and that it would be over $1000 to fix. Well I wasnt going to pay for that on a car only worth $5000. So once it warmed up outside I decided to try just replacing the wheelspeed sensor. Guess what, $40 and 15 minutes later the problem ... Read More

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Google - Mar 13, 2025

Dont trust Boucher for service. I brought my Mazda 3 here due to a traction control issue. After scanning it myself I was mostly sure it was a wheel speed sensor, but it was winter and I didnt want to do the job outside. I took it here and they instead told me it was the ABS module and that it would be over $1000 to fix. Well I wasnt going to pay for that on a car only worth $5000. So once it warmed up outside I decided to try just replacing the wheelspeed sensor. Guess what, $40 and 15 minutes later the problem is gone! They knew what they were doing trying to upsell me. Dont trust any quote you get here!

WOMEN BEWARE! Do NOT buy a car from this dealership! I went to Mazda racine on November 22nd to test drive a Mazda3. After the test drive the sales rep (LT) showed me the price of the car with an added on $4,000 warranty that was completely unnecessary. The Mazda was priced as $26,425 online but when he showed me the price it was over $30,000!!! Talk about preying on a women!!! He never gave me a complete price break down for the car. He then test drove my Kia because I was planning on trading it in. After the test drive he ... Read More

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DealerRater - Nov 26, 2024

WOMEN BEWARE! Do NOT buy a car from this dealership! I went to Mazda racine on November 22nd to test drive a Mazda3. After the test drive the sales rep (LT) showed me the price of the car with an added on $4,000 warranty that was completely unnecessary. The Mazda was priced as $26,425 online but when he showed me the price it was over $30,000!!! Talk about preying on a women!!! He never gave me a complete price break down for the car. He then test drove my Kia because I was planning on trading it in. After the test drive he offered me $750 for a 2014 Kia rio. He then proceeded to keep my keys in his pocket for the next 2 hours. I’ve never had a sales rep do this and I know it was a nasty sales tactic. When I told him I was not set on purchasing a car that day and that it cost more than I was willing to pay he brought in his overly persistent manager Scott. Scott made me very uncomfortable and continued to try and push me into buying the car the same day despite me saying several times I was not ready to make a purchase. On our way out the door the manager told me that LT our sales rep would be calling me the next day but the next day the manager called. This is the worst car dealership I’ve ever been to and I’ll never go back and no I did not buy a car. This dealership preys on those that are desperate for a vehicle and they are hoping you don’t know any better. If i could rate them 0 stars I would.

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WOMEN BEWARE! Do NOT buy a car from this dealership! I went to Mazda racine on November 22nd to test drive a Mazda3. After the test drive the sales rep (LT) showed me the price of the car with an added on $4,000 warranty that was completely unnecessary. The Mazda was priced as $26,425 online but when he showed me the price it was over $30,000!!! Talk about preying on a women!!! He never gave me a complete price break down for the car. He then test drove my Kia because I was planning on trading it in. After the test drive he ... Read More

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Google - Nov 25, 2024

WOMEN BEWARE! Do NOT buy a car from this dealership! I went to Mazda racine on November 22nd to test drive a Mazda3. After the test drive the sales rep (LT) showed me the price of the car with an added on $4,000 warranty that was completely unnecessary. The Mazda was priced as $26,425 online but when he showed me the price it was over $30,000!!! Talk about preying on a women!!! He never gave me a complete price break down for the car. He then test drove my Kia because I was planning on trading it in. After the test drive he offered me $750 for a 2014 Kia rio. He then proceeded to keep my keys in his pocket for the next 2 hours. I’ve never had a sales rep do this and I know it was a nasty sales tactic. When I told him I was not set on purchasing a car that day and that it cost more than I was willing to pay he brought in his overly persistent manager Scott. Scott made me very uncomfortable and continued to try and push me into buying the car the same day despite me saying several times I was not ready to make a purchase. On our way out the door the manager told me that LT our sales rep would be calling me the next day but the next day the manager called. This is the worst car dealership I’ve ever been to and I’ll never go back and no I did not buy a car. This dealership preys on those that are desperate for a vehicle and they are hoping you don’t know any better. If i could rate them 0 stars I would.

I regret to say that my experience with this dealership has been profoundly disappointing. After purchasing a used SUV here, I feel compelled to share my concerns, especially as a woman navigating the car-buying process on my own. I have a young child so my main reason behind purchasing a car was to get something that was reliable and safe for my family. The process of buying the car was great but in hindsight, I think it was because they saw an opportunity to sneak things by me as my knowledge of cars is not a strong suit for me. ... Read More

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Google - Nov 7, 2024

I regret to say that my experience with this dealership has been profoundly disappointing. After purchasing a used SUV here, I feel compelled to share my concerns, especially as a woman navigating the car-buying process on my own. I have a young child so my main reason behind purchasing a car was to get something that was reliable and safe for my family. The process of buying the car was great but in hindsight, I think it was because they saw an opportunity to sneak things by me as my knowledge of cars is not a strong suit for me. I was ensured that everything that needed fixing was done by the dealership, and it was in great shape. I was handed paperwork that had all the individual boxes checked by their service department to say it was in working order. After I got the car home, it did not take long to learn that this car would not even pass a basic safety test. I found 8 different problems with it right away, all of which were checked off on the dealership paperwork stating they either checked them and they were fine, or they were brand new. One small example of this situation would be it was sold to me without the antenna/ fin on the top of the car (it was just an empty hole there and the radio did not work). I took it back to the dealership thinking this would be a quick fix and maybe get a "so sorry, we must have overlooked that" but instead I was blamed and told that I probably hit a tree on my way home. I checked the photos on their website which clearly showed it was that way before I purchased it. This is where all the lying started. Some other small examples being I was told they put new tires and brakes being fairly new, but they were grinding by the time I got home, and the tires were well worn; the heated seats did not work despite that being one of their selling points about the car. I could go on and on but ultimately, I was handed paperwork that said all these things were fixed/ new - and they were not. I will say, they did end up fixing the things that I found was wrong with it, but it was a long fight to get them to fix the car. All of them which should have been fixed, or clearly stated, were not fixed prior to listing the car for sale. I just wanted to give the car back and be done with it, but they would not do that either. I really want to be clear - I am not just an angry customer making a mean review. I could not believe the drama that was caused by me taking the car back and asking for the things that were not fixed but checked off on their inspection list as complete or fixed, to be fixed. Making a mistake and overlooking something I would have been fine with as everyone makes mistakes, but the blaming and cover up stories I was given through the whole process is what I have a problem with. Unfortunately, I will never feel truly safe in this car, as I have lost complete trust in this dealership. Please go to another dealership where they value their customers, and where the managers step up in situations like this instead of engaging in the lying and blaming game.

Bought a car so it was good for that purpose. I was a first time car buyer but was prepared with a heft down payment and relatively good credit for my age. The salesman was obviously newer, which isn't a problem but did nothing to ease our minds when they brought out the monthly payment chart. He refused to print out a new copy without the 4k added on for the extras to 'save paper'. Then pretty much made me sign a paper saying I was okay with the matrix of monthly payments without telling me what the interest ... Read More

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Google - Oct 7, 2024

Bought a car so it was good for that purpose. I was a first time car buyer but was prepared with a heft down payment and relatively good credit for my age. The salesman was obviously newer, which isn't a problem but did nothing to ease our minds when they brought out the monthly payment chart. He refused to print out a new copy without the 4k added on for the extras to 'save paper'. Then pretty much made me sign a paper saying I was okay with the matrix of monthly payments without telling me what the interest rate or credit score those prices were based on, saying that those prices didn't matter and mine would be 'lower' (citing his as being $20 lower than the prices he saw). Wayyy not good enough. After waiting and talking about it I decided to move forward, the finance office was going to be a 3 hour wait. We left and came back 2 days later to finish. It got sorted out in the finance office, which went really well compared to the rest of the experience. My parents found the whole process dirty and had never had that sort of experience before when buying a car. I live out of state so I won't be coming back. We might've come across as difficult at points but we felt like they were trying to trick us. A car salesman is a car salesman

I haven't been treated so disrespectfully trying to provide business to a dealership in at least 25 years. Old school, keep you waiting while "Dan chats with his manager". Who also has to take the trade for a ride. He keeps our keys so I have to ask for them to leave. After the hard sell on the paint treatment and an insulting 9% interest rate with a credit score of 820. This is the LAST place I would go to purchase a vehicle. I'll walk before I buy from this establishment. Go anywhere but here! They must have ... Read More

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Google - Sep 14, 2024

I haven't been treated so disrespectfully trying to provide business to a dealership in at least 25 years. Old school, keep you waiting while "Dan chats with his manager". Who also has to take the trade for a ride. He keeps our keys so I have to ask for them to leave. After the hard sell on the paint treatment and an insulting 9% interest rate with a credit score of 820. This is the LAST place I would go to purchase a vehicle. I'll walk before I buy from this establishment. Go anywhere but here! They must have paid the people to make a good review. Customers wandering around waiting for the "privilege" to purchase or lease.

Okay bought the 2024 Mazda from the dealership here in Racine Wisconsin recently. Note to the people in the computer room: don't write back to this review and say that if I contact you that you will somehow fix all the lieing and cheating. Just Don't. The car and the manufacturer are a 10. The dealership is another story. Every aspect of the buying experience, price, Way over invoice, sales manager? Lier, finance guy, way worse, he started with degrading our credit score so he could get the payment higher. So obvious. Buy from a honest delrealship

Seems like a great place to buy a new ride. I on the other hand bought used and had a not so great experience. First of all, would not honor the KBB cash offer for my trade-in completed entirely on THEIR WEBSITE (KBB offer was 17K, they offered 14K - now selling my ex vehicle on their site for 23K!!!) then did not notify me that tax could not be added into the loan because I lived out of state until the end of the buying process. Did not notify me of damage done to the vehicle (I noticed and ... Read More

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Google - Apr 24, 2024

Seems like a great place to buy a new ride. I on the other hand bought used and had a not so great experience. First of all, would not honor the KBB cash offer for my trade-in completed entirely on THEIR WEBSITE (KBB offer was 17K, they offered 14K - now selling my ex vehicle on their site for 23K!!!) then did not notify me that tax could not be added into the loan because I lived out of state until the end of the buying process. Did not notify me of damage done to the vehicle (I noticed and had to bring it up). Lastly, did not notify me that the vehicle I purchased did not have a 2nd key fob until the sale was completed. These things cost money to fix, but did not offer to make it right. Overall not a good experience. Would not recommend.

MIKE WENT ABOVE AND BEYOND FOR ME AND I CANT THANK HIM ENOUGH! You have definitely gained a life long costumer Mike.

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Michael my sales rep was extremely helpful, knowledgeable, amd easy to communicate with. I had a bit of a complicated situation and the Boucher group and Michael were the best! Can't recommend more highly.

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Worst dealership experience.They have no idea about the basic features their cars have.During the test drive the person have to pull out his phone and search for 10mins to see if the car has lane assistance.

Paid extra for overnight shipping on a part, also asked for an email of the receipt (still don't have it). Asked if I could pick it up as I am in a tight spot (my vehicle is non running, this is my only day off for a couple of days). They said that they would give me a call back. I called them and gave them my email address again, they said they would speak to the parts guy who helped me the first time to figure out what was going on. I didn't get my receipt, and ... Read More

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Google - Mar 26, 2024

Paid extra for overnight shipping on a part, also asked for an email of the receipt (still don't have it). Asked if I could pick it up as I am in a tight spot (my vehicle is non running, this is my only day off for a couple of days). They said that they would give me a call back. I called them and gave them my email address again, they said they would speak to the parts guy who helped me the first time to figure out what was going on. I didn't get my receipt, and I didn't get a call back. After calling back the parts department again I was told they already handed it to ups which was frustrating. Could've picked up the part and saved me a minimum of a 2 hour wait (ups still didn't ship it, just made a shipping label). You would think that since I paid an extra 35 dollars for overnight shipping that they'd understand I would want my parts relatively quickly, but honestly I should've just saved my money since who knows how long it's going to take ups to ship my stuff. Frustrating that they didn't communicate with each other or me. Would've been nice to have my part by now so I could have a running vehicle but because they sent it through ups without contacting me first (or even letting me know that it was an option) probably won't have a running vehicle for a while.

Managers and financial people are dishonest. Huge cat and mouse game. Poor 18 yo sales guy is stuck learning under the low trust environment. On the 22 page agreement on KIA paperwork with a loan through Toyota, No where on this paperwork it shows the account number for the agreement with the bank No contact information, consequently I had a huge run around trying to make my first payment. Buyer beware with these people. Slight of hand shell game for sure. Question EVERTHING! As hard as I worked to clearly understand everything. Mazda did give me a 720 stipend (not the dealership) They ... Read More

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Google - Feb 15, 2024

Managers and financial people are dishonest. Huge cat and mouse game. Poor 18 yo sales guy is stuck learning under the low trust environment. On the 22 page agreement on KIA paperwork with a loan through Toyota, No where on this paperwork it shows the account number for the agreement with the bank No contact information, consequently I had a huge run around trying to make my first payment. Buyer beware with these people. Slight of hand shell game for sure. Question EVERTHING! As hard as I worked to clearly understand everything. Mazda did give me a 720 stipend (not the dealership) They still managed to inflate the price. I paid 3,000 over msrp . I am very unhappy with this buying experience love the car hate the dealership. One last point of in this lack of integrity, they stated a number of times. "We will wash your car for you" in the agreement "Name service owed" they typed in "Nothing owed" In closing I felt bad about the young sale guy.

Have a Kia telluride …. Scheduled an oil change …. Went to frank Boucher Kia since I have a Kia ! After 20 minute wait they say you’re at wrong dealership go to Boucher Mazda ! I don’t have a Mazda go there anyway ! Off I go … get there and wait … talk to service rep gave me my options I choose one and a wash was included ! Asked rep please make sure it gets washed ! No problem she says ….. waiting I ask about the maintenance history on my car and the app …. Rep didn’t know but would find out ….. hour later car ... Read More

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DealerRater - Jan 22, 2024

Have a Kia telluride …. Scheduled an oil change …. Went to frank Boucher Kia since I have a Kia ! After 20 minute wait they say you’re at wrong dealership go to Boucher Mazda ! I don’t have a Mazda go there anyway ! Off I go … get there and wait … talk to service rep gave me my options I choose one and a wash was included ! Asked rep please make sure it gets washed ! No problem she says ….. waiting I ask about the maintenance history on my car and the app …. Rep didn’t know but would find out ….. hour later car is done rep didn’t help me with questions no where to be found …. Pay for service $170 oil change lol …. Rep walks with me to car! Not washed !!! And she didn’t know why??? lol whatever and go to get in car and everything in my glove box is thrown all over front seat … I ask why ? Rep says idk maybe he hit a bump and it all flew out….. lmao come on people …. I know why it’s all out but they didn’t put it back together !!! So now I have too after paying $170 ! No wash no help with maintenance and wrong dealership….. makes me wonder if they even did all the work they said they did …. Never go there for maintenance! Will also file complaint with Kia / Mazda !!

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Managers and financial people were dishonest All the way. I did all the work to get the car We need, it was a lot to get the price, terms and fees to line up. Every attempt you can imagine to get the price higher by thousands was made by these people. With the four week of shopping and learning We did, helped some but they still have their ways. Love the Mazda, Hate the buying experience.

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The experience for us was very disturbing, Misleading and sneaky.

Rick Mokry the sales associate did an excellent job helping us find the vehicle we wanted! He was very knowledgeable about the vehicles and was very helpful through the process!

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Drove almost a 100 miles to buy 2 cars and my daughter bought an SUV all in the last few months. Chad Mulholland is a great manager and introduced me to Almer Croox to be my salesman. Both of these guys made it not only an easy transaction but enjoyable. It was actually fun buying cars from these gentlemen. I'm sure I will be back to purchase cars again.

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The car was not ready when told it would be on multiple occasions. Made at least 4 unnecessary trips, and spent at least that many hours waiting.

Definitely recommend Boucher Mazda in Racine. I went to several dealerships in the area and they were the best. They had more options on the lot for the new car I was interested in – I didn’t have to order what I wanted – than other places. Also the salesman, Almer Croox, was great. He was very nice and didn’t pressure me while I was there. I got a great car from them, a place and process you should absolutely give a try.

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Worst experience ever! Ordered the car from Japan with extra add-ons. The car arrived with none of the add-ons. I have already received the statement for my first car payment, but have not yet received all the add ons that I ordered. I call on a regular basis to see if they have come in, get blown off by their parts department. Sales staff say they will look into it and get back to me. all I hear is crickets. Now when I call to check on the status all I ever get is voicemail, never a live person. Amazing ... Read More

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DealerRater - Jul 5, 2023

Worst experience ever! Ordered the car from Japan with extra add-ons. The car arrived with none of the add-ons. I have already received the statement for my first car payment, but have not yet received all the add ons that I ordered. I call on a regular basis to see if they have come in, get blown off by their parts department. Sales staff say they will look into it and get back to me. all I hear is crickets. Now when I call to check on the status all I ever get is voicemail, never a live person. Amazing how ALL employees are always unavailable to take calls or look into the issue to attempt to solve the problem. I would not recommend this dealer to anyone.

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Friendly, knowledgeable, and they work to make sure that you leave in a new car with the best deal possible.

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Kelly was amazing from beginning till delivery! Process was seamless and fast. Explained vehicle in detail

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Have purchased several cars from Boucher dealerships. Latest one was 2023 CX5. Noah was very helpful and courteous. Low pressure from both Sales and Finance.

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Scheduled an appointment on line for maintenance on our year old Mazda6. When I arrived at Boucher, no appointment scheduled. Waste of my time. I really regret buy this vehicle at Boucher Mazda of Racine.

I love everything about Mazdas. Second most reliable car company on the road, great engines and real transmissions not the CVT garbage. This is the worst dealer I have delt with. The service department is over at the Kia dealership.... um really... I called to get my car serviced. Nobody answered the phone. So I left a message and I slowly and clearly gave my number twice on the phone message. Its been 4 days and nobody has called me back... I found a local normal car garage to service my new mazda. Guess Mazda in Racine is to busy servicing ... Read More

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Google - Oct 2, 2022

I love everything about Mazdas. Second most reliable car company on the road, great engines and real transmissions not the CVT garbage. This is the worst dealer I have delt with. The service department is over at the Kia dealership.... um really... I called to get my car serviced. Nobody answered the phone. So I left a message and I slowly and clearly gave my number twice on the phone message. Its been 4 days and nobody has called me back... I found a local normal car garage to service my new mazda. Guess Mazda in Racine is to busy servicing Kia's and do not have time for Mazda owners. I would Drive up to Brookfield Mazda or the one in Naperville if you want someone who can actually service your mazda..

This dealership is untrustworthy. I put a $500 deposit down on a factory order CX-50. Anthony (Tony) did not provide me with a signed buyers order or build sheet - meaning the OTD price we discussed would not be guaranteed on delivery. After all of that, they called me the next day to tell me that the dealership is not accepting build orders. Hours of time wasted. And I still only have a "conditional" refund for my $500 deposit and it has been MONTHS. Terrible experience!

Staff is not familiar with inventory or incentive offers. After 3 days of emails I had to send Beatrice Muresanu and her manager screenshots of their own website before they even knew what I was referring to regarding lease deals 😂

My current car is my fifth consecutive lease with the Boucher group. My wife is currently on her third consecutive lease with the Boucher group. Despite our continued loyal support, our experience was not what I was expecting. Due to limited new car inventories, I reserved my car on May 5 with a down payment. At that time, I made it clear that I wanted a cargo cover included at the time of delivery (May 15). Ten days should have been enough to coordinate my request. When we arrived on May 15, the cargo cover was not available NOR was the second set ... Read More

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Google - May 30, 2021

My current car is my fifth consecutive lease with the Boucher group. My wife is currently on her third consecutive lease with the Boucher group. Despite our continued loyal support, our experience was not what I was expecting. Due to limited new car inventories, I reserved my car on May 5 with a down payment. At that time, I made it clear that I wanted a cargo cover included at the time of delivery (May 15). Ten days should have been enough to coordinate my request. When we arrived on May 15, the cargo cover was not available NOR was the second set of keys available. In addition, blemishes (scratches) were noted on the new car. The salesperson did her best on the day of delivery to buff them out. The cargo cover was ordered and received by the dealership on May 25. The cover and second set of keys was delivered via FedEx Ground the next day at my expense. I am likely to shop around to other automotive groups for my next lease. This experience did not leave a favorable impression.

I wouldn't trust the used car sales manager Clay. He will lie to you to about the cost of anything to make a sale and automatically put hidden charges within the price. Don't go here... go to any other Mazda dealer. I am thankful I did my math while I was there. Buyers beware.

Take your car to Napleton Mazda in Libertyville Illinois if you’re close and have the time to do so and not to the Frank Boucher Mazda in Racine Wisconsin‼️ Last week Monday, I called the Mazda service department to schedule a early morning appointment to have the recall LED headlights replacement installed on my vehicle. I specifically asked the lady for the earliest morning appointment they had and she plainly and clearly told me that they had a 9 a.m. February 22, 2021 Tuesday appointment open so I asked her to schedule me for the 9 a.m. Tuesday appointment. After taking ... Read More

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Google - Feb 25, 2021

Take your car to Napleton Mazda in Libertyville Illinois if you’re close and have the time to do so and not to the Frank Boucher Mazda in Racine Wisconsin‼️ Last week Monday, I called the Mazda service department to schedule a early morning appointment to have the recall LED headlights replacement installed on my vehicle. I specifically asked the lady for the earliest morning appointment they had and she plainly and clearly told me that they had a 9 a.m. February 22, 2021 Tuesday appointment open so I asked her to schedule me for the 9 a.m. Tuesday appointment. After taking off work that morning to have the recall replacement installed, I arrived at Frank Boucher Mazda this passed Tuesday only to have the service representative tell me that they scheduled me for a 5 hour later 2 p.m. appointment which I didn’t have time to sit around and wait for being that I had to get to work and he didn’t even have a pleasant attitude or any decency to apologize for my inconvenience they caused me for messing up my work day for the error their service department caused‼️ This location always has the worst appointment times were they act as if they can never get you in until late afternoon we’re almost evening just to do a simple job so needless to say I called Napleton Mazda in Libertyville Illinois and they got me in right away did the replacement install on both of my headlights the same day and less than a half hours time‼️ From now on I will take my Mazda to Napleton Mazda in Libertyville Illinois and not Frank Boucher and Racine Wisconsin do you have any work done on my vehicle‼️

Sarah was our sales person, and I give her a lot of credit for putting up with my husband’s ridiculous lowballing. She is knowledgeable, friendly, patient and has a great sense of humor. Sarah went the extra mile with us to make sure we felt confident and satisfied with the purchase of our brand new Mazda CX-5! I love it! Thanks Sarah:)

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worst experience ever, first time buying a brand new vehicle and the finance guy Cody totally screwed me into signing up for an extended warranty and some type of road side assistance. The guy Cody never even explained such warranties, just gave me a monthly payment which yes I thought it was a bit high but just thought it was normal for a brand new vehicle with a trade-in with negative equity, which I almost covered with the down payment. I kept asking throughout the process what the final price for the vehicle would be and he kept telling me ... Read More

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Google - Dec 16, 2020

worst experience ever, first time buying a brand new vehicle and the finance guy Cody totally screwed me into signing up for an extended warranty and some type of road side assistance. The guy Cody never even explained such warranties, just gave me a monthly payment which yes I thought it was a bit high but just thought it was normal for a brand new vehicle with a trade-in with negative equity, which I almost covered with the down payment. I kept asking throughout the process what the final price for the vehicle would be and he kept telling me what it was without all the extra warranties, I went ahead and signed. Did not realize what I had signed for until the following day and discover that he had included over $7000 extra in warranties, I called right of way but to my luck he was on vacation and could not discuss the matter with anyone else since the agreement was between himself and I. I finally got in touch with him about a week later and confronted him about the issue and he stated that he had explained everything to me when in fact I felt clueless to what the warranties were and or even how they work and how long they were for. He simply said there was nothing he could do since everything is under a SIGNED CONTRACT. Now I am into $7000 dollars more into debt than what I should have been, if I wanted to spend that much more money I would have bought a better vehicle with more expensive gadgets. Thanks FRANK BOUCHER for screwing over with such a high amount of money, specially during this pandemic when everyone is short on cash and trying to make ends meet, and make every single penny work. I really thought this would be one dealer I could count on but apparently not, and based on these reviews seems like this is not the first time this guy Cody screws someone over. Careful with this guy people, he will take advantage of you if he sees the opportunity, no wonder he was so eager for me to sign the damn documents... ps. scott moore, was a pleasure to work with, he explained every single thing about the vehicle into detail.

We had a wonderful salesperson named Sarah when we went to the dealership! She was knowledgeable and very helpful! The finance part was tedious! We are very happy with our Mazda CX-5!

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My daughter attempted to buy a vehicle from this dealership. When she wrote a check to cover the cost, the salesman took it to another room. He came back and said they won't take your check. We asked why. He said because you are so young. The finance guy came out and asked what was going on. The salesman said they won't take her check. He responded, "Yeah, I should have noticed how young you were and told you to bring a certified check". Then they asked me if I had my checkbook. They will accept ... Read More

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Google - Oct 13, 2020

My daughter attempted to buy a vehicle from this dealership. When she wrote a check to cover the cost, the salesman took it to another room. He came back and said they won't take your check. We asked why. He said because you are so young. The finance guy came out and asked what was going on. The salesman said they won't take her check. He responded, "Yeah, I should have noticed how young you were and told you to bring a certified check". Then they asked me if I had my checkbook. They will accept your check, they said. This is a clear case of age discrimination. I would never purchase a vehicle from this dealership.

My daughter tried to buy a car at this dealership. They declined to take her check. The salesperson and the finance person said that it was because she was so young. Then they asked me if I had my checkbook. It was a clear case of age discrimination. I would never buy from this dealership.

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Nick was patient and very helpful in our decision. Answered all our questions. Love my Mazda CX5 ! Would suggest anyone looking for a new vehicle, Nick is the guy!

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John and George were amazing to work with! Fantastic customer service and made the car buying process seamless. Thank you to you both for making it a great experience!

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